Refund policy
Since this store sells pre-order items, all customers are allowed to request a cancellation and refund at any time for any reason before the item is officially sent out. Once the item is shipped, you are no longer eligible to request a cancellation and must wait for the package to arrive before a return can be processed.
This store has a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact me at support@cherrifire.art. Please note that returns will need to be sent by the customer and shipping must be paid for by the customer as well.
If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact me for any return question at support@cherrifire.art.
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.